Refund Policy
Standard Return Policy
Our standard return policy allows for returns within 30 days of receiving your item. To qualify for a return, your item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.
How to Initiate a Return
To start a return, please contact us at awfcoffee@bigpond.com. If your return is approved, we will send you a return shipping label and instructions on how to send your package. Items returned without first requesting a return will not be accepted.
For any questions about returns, contact us at awfcoffee@bigpond.com.
Damages and Issues
Inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain items are non-returnable, including:
- Perishable goods (e.g., food, flowers, coffee, plants)
- Custom products (e.g., special orders, personalized items)
- Personal care goods (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
If you have questions about a specific item, please contact us.
We do not accept returns on sale items or gift cards.
Exchanges
To ensure you get what you want, return the item you have. Once the return is accepted, make a separate purchase for the new item.
Refunds
Once we receive and inspect your return, we will notify you if the refund is approved. If approved, you’ll be automatically refunded on your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.
Printify Specifics
Printify is a print-on-demand company, meaning all products are unique and produced only once ordered. Therefore, returns and exchanges are not supported if your customer ordered the wrong size, colour, or simply changed their mind.
Damaged Products or Manufacturing Errors
In the case of a damaged product or a manufacturing error, Printify offers a free reprint or a refund if you contact us within 30 days of product delivery. Use the “Submit issue” form and provide a clear photo showing the issue.
Refunds are issued to your Printify account balance, which you can withdraw to transfer back to the original payment method. Note that if your billing currency is not USD, the refund will be returned directly to the original payment source.
If multiple products with the same design are affected, an additional photo or video showing all affected items in one frame is required for confirmation.
Additional Notes - DTG Prodcuts
Printify will not offer reprints or refunds for wrong size or colour orders by the customer.
For unsuccessful deliveries, you can choose either a reprint with an extra charge or a partial refund.
For DTG products, a tolerance of 0.5" for print placement is allowed; minor variations in print placement are not considered defects.