Change of Mind Purchases
At Australian Warfighters Coffee, we take pride in offering premium coffee products. As coffee is a perishable item, we do not provide exchanges or refunds for change of mind purchases on any coffee product. However, we encourage you to contact us to discuss your specific concern, and we will do our best to assist you.
For non-perishable items, refunds for change of mind purchases are not offered unless the item is faulty or has been shipped incorrectly due to an Australian Warfighters Coffee error. We are happy to work with customers to exchange non-perishable products if they are no longer suitable. To facilitate your exchange, please get in touch with us using the form below. When shipping the product back to us, we strongly recommend retaining a record of your shipping/postage details.
Return shipping costs back to Australian Warfighters Coffee will be the customer's responsibility in this case. Please note that returns are only accepted with prior approval from Australian Warfighters Coffee, where a return authority number will be issued. Returns must be made within 30 days of the invoice date. A 15% restocking fee applies, and the item must be unused, with packaging in new condition.
Refund & Return Policy
Australian Warfighters Coffee is proud to offer our customers premium fresh coffee and high-quality products at competitive prices. To ensure customer satisfaction, the Australian Warfighters Coffee team offers refund or exchange options on selected full-price non-consumable/non-perishable products & items. Items listed as "On Sale" can only be exchanged subject to stock availability.
Eligibility for Return:
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Must be a non-perishable item.
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Must be in its original condition, with intact and unopened packaging.
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Must not have been used.
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Must be returned within 30 days of purchase.
Our return policy is valid for 30 days from receipt of your product. If there are any issues or concerns regarding your order, please contact us within this period. All refunds are made directly to the original payment method.
Faulty Items: We apologize for any inconvenience caused by faulty items. We review every faulty item in detail and follow up with our suppliers to improve our processes continuously. Faulty items can be returned for a refund or replacement, subject to stock availability. To help us process your faulty item promptly, please include your full name, contact number, order number, and a brief description of the issue.
Incorrect Items Received: Occasionally, errors happen. The two most common mistakes we encounter are:
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Australian Warfighters Coffee has mistakenly sent you an incorrect product or item.
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The customer has accidentally ordered the wrong product or item.
If Australian Warfighters Coffee has mistakenly sent you an incorrect product or item, we apologize for the inconvenience. If the wrong product has been shipped to you (i.e., the item received doesn’t match the product information on your order invoice), we will replace the item with the original ordered product (as detailed on your invoice) and ship it to you at our expense (unless a refund has been requested).
We may also request the incorrectly received product be returned to us, in which case we will cover the postage costs. This will be determined on a case-by-case basis, and we’ll let you know if this applies to you. Please be assured that all pick-and-pack errors are followed up to continuously improve our supply chain, so details on the items incorrectly received are very valuable to our team.
If you have received incorrect items, please email us so we can correct the situation quickly. If you have requested a refund, we aim to process refunds within 7 business days of agreeing on a solution with you.
In instances where a customer has accidentally ordered the wrong product or item, if you realize you’ve made an error upon receiving your order, we encourage you to contact us as quickly as possible. Unfortunately, as coffee is a perishable item, we may not be able to assist in all cases. However, the Australian Warfighters Coffee team will do its best to find a solution that works for everyone involved.
If you’ve noticed a mistake immediately after placing your online order and/or before receiving your items, please contact us as quickly as possible in case we’re able to catch it before shipping commences. Please be aware that all matters relating to customer purchase/order errors will be at the discretion of Australian Warfighters Coffee Management in accordance with relevant ACCC guidelines.